{"slug": "a-full-duplex-ai-phone-agent-that-listens-while-speaking", "title": "A full-duplex AI phone agent that listens while speaking", "summary": "Famulor launched a full-duplex AI phone agent that listens while speaking, handling inbound calls, outbound campaigns, and follow-ups across WhatsApp, email, SMS, and a website widget from a single contact record. The agent supports 45 languages and 23 countries, offers a catalog of over 10,000 voices, and connects to nine CRMs including Salesforce, HubSpot, Pipedrive, and HighLevel. Famulor said the platform requires no code, uses a visual flow editor with 9 node types, and redacts personal data before transcripts are written to storage.", "body_md": "### Quote request pulled in from Salesforce.\n\nThe CRM sync engine pulls new contacts into the audience your campaign dials. Nine CRMs connect the same way, including HubSpot, Pipedrive and HighLevel.\n\ncrm = salesforce · source = quote form · zip = 10115\n\nAlways onVoice AI for every inbound & outbound call✓45 languages · 23 countries\n\nDeploy AI voice agents that answer every inbound call, run outbound campaigns, and follow up over WhatsApp, email and SMS. Built in a visual flow editor, no code required.\n\nNo credit card · GDPR-ready · EU hosting · Famulor\n\nOne agent answers inbound calls, runs outbound campaigns, and keeps the same conversation on WhatsApp, email and your website widget. Same script, same knowledge base.\n\nOne agent answers inbound calls, runs outbound calling campaigns and follows up on WhatsApp. Every step lands on the same contact record.\n\nSofia Ramirez\n\nInsurance quote request · illustrative journey\n\nThe campaign dials in parallel and keeps to the hours you set. Do-not-call suppression is checked before the first ring.\n\ncampaign = quote requests · voice = Marcus · dnc = clear\n\nAnswering-machine detection confirmed a real person. A data collection node in the flow captured her ZIP code and coverage type. Recording started only after she agreed to it.\n\nreached = true · consent = granted · fields = 2\n\nWhatsApp runs on Meta's Cloud API, so the same agent keeps the thread going in writing: coverage summary, her questions answered, callback set for 6pm. An SMS reminder goes out before the slot.\n\nchannel = whatsapp · callback = 6:00 pm · sms reminder = queued\n\nThe agent booked straight into the native scheduling engine. Cal.com, Calendly and eTermin work the same way, and a Google Meet link is generated with the invite.\n\ncallback = on time · booked = thu 10:00 · calendar = native\n\nPost-call analysis extracts the outcome, the sentiment and the custom fields you defined. An automation writes them onto the CRM record and posts the recap to Slack.\n\nsentiment = positive · fields = 6 · automation = crm + slack\n\nOne contact record. One agent. Voice, WhatsApp and the calendar in a single thread.\n\nCountries with numbers\n\n0\n\nFamulor provisions numbers in 23 countries. The agent answers inbound calls, and outbound campaigns dial in parallel inside your calling windows.\n\nMessaging platforms\n\nWhatsApp, Telegram, Slack, Microsoft Teams, Messenger, Discord, Google Chat and X, with AI email replies in-thread and SMS for outbound follow-ups.\n\nLive transcript with personal data redacted on write, then analysis for sentiment, goal success and the fields you told it to collect.\n\nTranscripts stream in live, with personal data redacted before anything is written to storage. Listen in, whisper a hint to the agent, or take the call over yourself.\n\nCalls live now\n\nPII redaction\n\nRecording\n\nInbound · reception line\n\n“Can we move Thursday to next week?” Transcribing\n\nOutbound campaign · appointment reminders\n\nAgent confirming the address on file\n\nPayment details spoken aloud\n\nCard taken through Stripe · the number is never stored\n\nSupervisor listening in\n\nWhisper a hint, barge in, or take the call over\n\nRecording started\n\nOnly after the caller agreed on the line\n\n45\n\nlanguages transcribed\n\n12\n\ndashboard chart types\n\n720 days\n\ndefault retention\n\nNo engineering team required. One agent answers inbound calls, dials outbound campaigns and follows up over WhatsApp and email.\n\nStep 01\n\nWrite the goal in plain language and pick a voice from a catalog of over 10,000, in any of 45 languages. Shape the call in the visual flow builder: 9 node types, including data collection, DTMF menus and warm transfer. No code.\n\nStep 02\n\nUpload PDFs, DOCX and 10 more text formats, or point the crawler at your website for up to 500 pages with automatic re-sync. Connect Cal.com, Calendly, eTermin or the built-in scheduler so the agent books straight into a real calendar.\n\nStep 03\n\nProvision a number in one of 23 countries, or import your own SIP trunk from Twilio, Telnyx or Vonage. The same AI voice agent answers inbound calls and runs outbound calling campaigns.\n\nStep 04\n\nRun scripted test conversations against the agent and let an LLM judge the answers. Once live, listen in, whisper, barge in or take the call over yourself.\n\nEvery assistant is scanned for impersonation and fraud patterns on save. Consent and do-not-call suppression are always enforced, call recording only starts once the caller agrees, and transcripts are redacted for personal data as they are written.\n\nLive Demo\n\nCurious how our AI agents work?\n\nGet a hands-on experience by trying a free demo call. Fill in your details, and our AI representative will call you instantly.\n\nAgent is trained to discuss Famulor services and book appointments.\n\nFamulor representative\n\nTest session\n\nScript caller personas and success criteria. An LLM plays the customer; another judges the transcript. So you catch regressions before campaigns dial.\n\nPassword reset scenario\n\nLLM caller · text-only · no STT/TTS\n\nMilian\n\nWorkspace AI that writes flows, prompts and guardrails. The Milian Subagent handles research and diagnosis. You review and publish.\n\nMilian · Famulor workspace\n\nHi — I'm Milian\n\nWhat would you like to build?\n\nBookings land in the calendar your team already uses. Contacts come from your CRM. After the call: native automations, or the REST API and MCP, if you build it yourself.\n\nReal slots land in the native scheduling engine, Cal.com, Calendly or eTermin. The agent creates the booking itself, with a Google Meet or Microsoft Teams link generated for the invite.\n\nPick a vertical. The same agent answers inbound calls, runs outbound campaigns, and picks up the thread on WhatsApp and email. In 45 languages.\n\nbusinesses across industries are transforming their customer communication with Famulor AI.\n\n2000+\n\nHappy Customers\n\n99%\n\nSatisfaction Rate\n\n24/7\n\nAI Availability\n\n15M+\n\nCalls Handled\n\nWhat teams check before they go live: how the agent answers, what it connects to, and where the data sits.\n\nYou design the conversation in the visual flow builder, no code, and point a phone number at it. The agent answers every inbound call, replies from your knowledge base, books appointments and collects the details you define.\n\nMore on pricing, security and white-label in the full FAQ.\n\nPlus outbound SMS for follow-ups and reminders.\n\n01 · Voice\n\nPoint a phone number at your AI receptionist and every call gets picked up. Outbound campaigns dial in parallel inside your calling windows, detect an answering machine and drop a voicemail. Warm or cold transfer to a human when the call needs one.\n\nMarcus · Maple Dental\n\nInbound · reception\n\n02 · Messaging\n\nWhatsApp runs on Meta's Cloud API: free-form replies, approved templates, business profile and WhatsApp voice calls. Telegram, Slack, Facebook Messenger, Microsoft Teams, Google Chat and X are real provider integrations. Discord through its interactions API. Outbound SMS for follow-ups, reminders and notifications.\n\nMessaging\n\nDelivery update on WhatsApp\n\nFollow-up on WhatsApp. SMS reminder before the appointment.\n\n03 · Email\n\nEmail is a full AI channel here, not a notification. The agent keeps real threads, drafts and sends replies, analyzes the thread for sentiment and outcome, and steps aside the moment a human takes over.\n\nInbox · thread\n\nRe: invoice #10482 — double charge\n\nHi Mira,\n\nThanks for flagging this. I checked Stripe — the second charge on 12 Mar was a retry after a soft decline, then both settled.\n\nI've issued a full refund for the duplicate (€49). It should land in 3–5 business days. Reply here if it doesn't show up.\n\n— Noah, billing · Famulor\n\n04 · Web widget\n\nEmbed one widget and visitors choose: talk to the AI voice agent or type instead. The same knowledge base as your phone line. An origin allowlist so it loads on the domains you list.\n\nYour website\n\nOrigin allowlist\nFamulor\n\nHotel widget · live\n\n05 · CRM & automations\n\nContacts pull in from nine CRMs: HubSpot, HighLevel, Salesforce, Pipedrive, Close, Zoho, Attio, Keap and Twenty. From there the native automation engine takes over: 93 triggers and actions across 22 connected services push outcomes, transcripts and bookings onward.\n\nCandidate\n\nPriya Chen\n\nPulled in from HubSpot · screening call\n\nCall answered\n\nStep 1\n\nConsent captured · recording started\n\nBuild the agent once in the visual flow builder. Whichever channel a conversation starts on: the same instructions, the same knowledge, the same guardrails.\n\n45 languages, switched mid-call\n\nA different voice per language, from a catalog of 10,000+.\n\nOne knowledge base for all of it\n\nDocuments plus a website crawl, re-synced automatically.\n\nConsent and do-not-call enforced\n\nRecording starts only after the caller agrees. PII redacted on write.\n\nLanguages spoken\n\nAgents switch language mid-call and use a different voice per language. Over 10,000 voices, or clone your own with ElevenLabs or Cartesia.\n\nGoogle Calendar, Outlook, CalDAV and ICS feed busy times. The agent reads availability and syncs confirmed events.\n\nCoordinate containers, collections and service", "url": "https://wpnews.pro/news/a-full-duplex-ai-phone-agent-that-listens-while-speaking", "canonical_source": "https://www.famulor.io", "published_at": "2026-09-12 22:42:43+00:00", "updated_at": "2026-09-12 22:55:38.821626+00:00", "lang": "en", "topics": ["ai-agents", "ai-products", "natural-language-processing", "ai-tools", "generative-ai"], "entities": ["Famulor", "Salesforce", "HubSpot", "Pipedrive", "HighLevel", "WhatsApp", "Meta", "Stripe"], "alternates": {"html": "https://wpnews.pro/news/a-full-duplex-ai-phone-agent-that-listens-while-speaking", "markdown": "https://wpnews.pro/news/a-full-duplex-ai-phone-agent-that-listens-while-speaking.md", "text": "https://wpnews.pro/news/a-full-duplex-ai-phone-agent-that-listens-while-speaking.txt", "jsonld": "https://wpnews.pro/news/a-full-duplex-ai-phone-agent-that-listens-while-speaking.jsonld"}}