{"type": "article", "title": "Your customers would rather use ChatGPT than your chatbot, Gartner finds", "publisher": "Web Pulse", "url": "https://wpnews.pro/news/your-customers-would-rather-use-chatgpt-than-your-chatbot-gartner-finds", "original_source": "https://thenextweb.com/news/gartner-customers-third-party-genai-over-company-chatbots", "published": "2026-07-08T15:53:15+00:00", "accessed": "2026-07-08", "id": "your-customers-would-rather-use-chatgpt-than-your-chatbot-gartner-finds"}