{"type": "article", "title": "Your customers don't want an AI friend. They want an answer.", "publisher": "Web Pulse", "url": "https://wpnews.pro/news/your-customers-don-t-want-an-ai-friend-they-want-an-answer", "original_source": "https://www.twilio.com/en-us/blog/insights/customers-want-an-answer-not-an-ai-friend", "published": "2026-10-01T00:00:00+00:00", "accessed": "2026-10-09", "id": "your-customers-don-t-want-an-ai-friend-they-want-an-answer"}