{"type": "article", "title": "Your Chatbot's Deflection Rate Went Up. Customers Just Gave Up.", "publisher": "Web Pulse", "url": "https://wpnews.pro/news/your-chatbot-s-deflection-rate-went-up-customers-just-gave-up", "original_source": "https://dev.to/tomtokita/your-chatbots-deflection-rate-went-up-customers-just-gave-up-3ldd", "published": "2026-06-29T03:55:00+00:00", "accessed": "2026-06-29", "id": "your-chatbot-s-deflection-rate-went-up-customers-just-gave-up"}