{"type": "article", "title": "Why the future of customer service is resolution, not fast replies", "publisher": "Web Pulse", "url": "https://wpnews.pro/news/why-the-future-of-customer-service-is-resolution-not-fast-replies", "original_source": "https://www.cio.com/article/4194919/why-the-future-of-customer-service-is-resolution-not-fast-replies.html", "published": "2026-07-13T08:06:00+00:00", "accessed": "2026-07-13", "id": "why-the-future-of-customer-service-is-resolution-not-fast-replies"}