{"type": "article", "title": "When AI Bots Fall Short: The Human Touch in Customer Service", "publisher": "Web Pulse", "url": "https://wpnews.pro/news/when-ai-bots-fall-short-the-human-touch-in-customer-service", "original_source": "https://www.machinebrief.com/news/when-ai-bots-fall-short-the-human-touch-in-customer-service-n0qp", "published": "2026-07-13T13:08:21+00:00", "accessed": "2026-07-13", "id": "when-ai-bots-fall-short-the-human-touch-in-customer-service"}