{"type": "article", "title": "Uber lays off 10 percent of its customer service team in favor of using AI", "publisher": "Web Pulse", "url": "https://wpnews.pro/news/uber-lays-off-10-percent-of-its-customer-service-team-in-favor-of-using-ai", "original_source": "https://www.engadget.com/2221547/uber-lays-off-10-percent-customer-service-team-ai/", "published": "2026-07-23T11:44:54+00:00", "accessed": "2026-07-23", "id": "uber-lays-off-10-percent-of-its-customer-service-team-in-favor-of-using-ai"}