{"type": "article", "title": "That shiny new AI feature? Your customers won’t use it", "publisher": "Web Pulse", "url": "https://wpnews.pro/news/that-shiny-new-ai-feature-your-customers-wont-use-it", "original_source": "https://www.cio.com/article/4207518/that-shiny-new-ai-feature-your-customers-wont-use-it.html", "published": "2026-08-13T10:01:00+00:00", "accessed": "2026-08-13", "id": "that-shiny-new-ai-feature-your-customers-wont-use-it"}