{"type": "article", "title": "Teaching agents to navigate janky IVR systems", "publisher": "Web Pulse", "url": "https://wpnews.pro/news/teaching-agents-to-navigate-janky-ivr-systems", "original_source": "https://sierra.ai/blog/navigating-ivr-systems", "published": "2026-08-11T14:00:00+00:00", "accessed": "2026-08-11", "id": "teaching-agents-to-navigate-janky-ivr-systems"}