{"type": "article", "title": "Teach AI to say 'I don't know': how we rebuilt support triage", "publisher": "Web Pulse", "url": "https://wpnews.pro/news/teach-ai-to-say-i-don-t-know-how-we-rebuilt-support-triage", "original_source": "https://turalali.com/teach-ai-to-say-i-dont-know-how-we-rebuilt-support-triage/", "published": "2026-07-18T09:39:56+00:00", "accessed": "2026-07-18", "id": "teach-ai-to-say-i-don-t-know-how-we-rebuilt-support-triage"}