{"type": "article", "title": "Survey: Nearly All European Organisations Feel Pressure to Scale AI for Customer Experience, Yet Only 38% Have a Clear Approach to Governance", "publisher": "Web Pulse", "url": "https://wpnews.pro/news/survey-nearly-all-european-organisations-feel-pressure-to-scale-ai-for-customer", "original_source": "https://www.cityam.com/survey-nearly-all-european-organisations-feel-pressure-to-scale-ai-for-customer-experience-yet-only-38-have-a-clear-approach-to-governance/", "published": "2026-06-15T08:00:57+00:00", "accessed": "2026-06-15", "id": "survey-nearly-all-european-organisations-feel-pressure-to-scale-ai-for-customer"}