{"type": "article", "title": "New agentic capabilities in Microsoft 365 Copilot and Dynamics 365 boost customer service", "publisher": "Web Pulse", "url": "https://wpnews.pro/news/new-agentic-capabilities-in-microsoft-365-copilot-and-dynamics-365-boost-service", "original_source": "https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/2026/07/07/moving-sales-and-service-organizations-forward-with-agentic-cx-and-microsoft-365-copilot/", "published": "2026-07-10T17:21:11+00:00", "accessed": "2026-07-10", "id": "new-agentic-capabilities-in-microsoft-365-copilot-and-dynamics-365-boost-service"}