{"type": "article", "title": "Narrative Violation: In B2B customer support, AI is a Copilot, Not a Replacement", "publisher": "Web Pulse", "url": "https://wpnews.pro/news/narrative-violation-in-b2b-customer-support-ai-is-a-copilot-not-a-replacement", "original_source": "https://www.a16z.news/p/narrative-violation-in-b2b-customer", "published": "2026-05-28T14:03:18+00:00", "accessed": "2026-07-14", "id": "narrative-violation-in-b2b-customer-support-ai-is-a-copilot-not-a-replacement"}