{"type": "article", "title": "Microsoft, Uber, and Commonwealth Bank confirm AI is cutting customer service jobs not just in theory", "publisher": "Web Pulse", "url": "https://wpnews.pro/news/microsoft-uber-and-commonwealth-bank-confirm-ai-is-cutting-customer-service-jobs", "original_source": "https://startupfortune.com/microsoft-uber-and-commonwealth-bank-confirm-ai-is-cutting-customer-service-jobs-not-just-in-theory/", "published": "2026-07-28T10:32:05+00:00", "accessed": "2026-07-28", "id": "microsoft-uber-and-commonwealth-bank-confirm-ai-is-cutting-customer-service-jobs"}