{"type": "article", "title": "How to design an AI agent for resolution instead of rapport", "publisher": "Web Pulse", "url": "https://wpnews.pro/news/how-to-design-an-ai-agent-for-resolution-instead-of-rapport", "original_source": "https://www.twilio.com/en-us/blog/insights/design-ai-agent-for-resolution", "published": "2026-10-06T00:00:00+00:00", "accessed": "2026-10-08", "id": "how-to-design-an-ai-agent-for-resolution-instead-of-rapport"}