{"type": "article", "title": "How to automate customer support with AI: Build a RAG-powered chatbot that knows when to escalate", "publisher": "Web Pulse", "url": "https://wpnews.pro/news/how-to-automate-customer-support-with-ai-build-a-rag-powered-chatbot-that-knows", "original_source": "https://dev.to/samchenreviews/how-to-automate-customer-support-with-ai-build-a-rag-powered-chatbot-that-knows-when-to-escalate-2789", "published": "2026-08-21T22:21:12+00:00", "accessed": "2026-08-22", "id": "how-to-automate-customer-support-with-ai-build-a-rag-powered-chatbot-that-knows"}