{"type": "article", "title": "How one startup is using AI to improve customer service", "publisher": "Web Pulse", "url": "https://wpnews.pro/news/how-one-startup-is-using-ai-to-improve-customer-service", "original_source": "https://www.microsoft.com/en-us/startups/blog/resolution-not-deflection-how-maven-uses-ai-agents-to-transform-the-enterprise-customer-journey/", "published": "2026-08-20T15:32:55+00:00", "accessed": "2026-08-20", "id": "how-one-startup-is-using-ai-to-improve-customer-service"}