{"type": "article", "title": "Genesys CEO: We can see firsthand how AI is changing — not replacing — work", "publisher": "Web Pulse", "url": "https://wpnews.pro/news/genesys-ceo-we-can-see-firsthand-how-ai-is-changing-not-replacing-work", "original_source": "https://fortune.com/2026/07/16/genesys-ceo-ai-customer-service-jobs-debate/", "published": "2026-07-16T12:30:00+00:00", "accessed": "2026-07-16", "id": "genesys-ceo-we-can-see-firsthand-how-ai-is-changing-not-replacing-work"}