{"type": "article", "title": "Five9 Survey Finds Consumers Still Prefer Human Support", "publisher": "Web Pulse", "url": "https://wpnews.pro/news/five9-survey-finds-consumers-still-prefer-human-support", "original_source": "https://letsdatascience.com/news/five9-research-finds-shoppers-prefer-human-support-810ddba9", "published": "2026-08-12T07:28:00+00:00", "accessed": "2026-08-12", "id": "five9-survey-finds-consumers-still-prefer-human-support"}