{"type": "article", "title": "'Customers prefer AI chatbots,' says British Gas owner as call centre jobs axed", "publisher": "Web Pulse", "url": "https://wpnews.pro/news/customers-prefer-ai-chatbots-says-british-gas-owner-as-call-centre-jobs-axed", "original_source": "https://www.theguardian.com/business/2026/jul/23/customers-prefer-ai-chatbots-says-chris-oshea-british-gas-centrica-boss", "published": "2026-07-23T19:41:07+00:00", "accessed": "2026-07-23", "id": "customers-prefer-ai-chatbots-says-british-gas-owner-as-call-centre-jobs-axed"}