{"type": "article", "title": "Containment is dead: Five takeaways from the AI ROI in Contact Center Summit", "publisher": "Web Pulse", "url": "https://wpnews.pro/news/containment-is-dead-five-takeaways-from-the-ai-roi-in-contact-center-summit", "original_source": "https://siliconangle.com/2026/09/23/containment-is-dead-five-takeaways-from-the-ai-roi-in-contact-center-summit/", "published": "2026-09-23T23:18:36+00:00", "accessed": "2026-09-24", "id": "containment-is-dead-five-takeaways-from-the-ai-roi-in-contact-center-summit"}