{"type": "article", "title": "Contact center AI ROI shifts toward resolution quality and governed execution", "publisher": "Web Pulse", "url": "https://wpnews.pro/news/contact-center-ai-roi-shifts-toward-resolution-quality-and-governed-execution", "original_source": "https://www.machinebrief.com/news/contact-center-ai-roi-shifts-toward-resolution-quality-and-g-1f27", "published": "2026-09-14T22:38:24+00:00", "accessed": "2026-09-15", "id": "contact-center-ai-roi-shifts-toward-resolution-quality-and-governed-execution"}