{"type": "article", "title": "Contact center AI faces its resolution test as metrics fall out of step", "publisher": "Web Pulse", "url": "https://wpnews.pro/news/contact-center-ai-faces-its-resolution-test-as-metrics-fall-out-of-step", "original_source": "https://siliconangle.com/2026/09/11/knowledge-management-contact-center-ai-contactcentersummit/", "published": "2026-09-11T17:29:17+00:00", "accessed": "2026-09-11", "id": "contact-center-ai-faces-its-resolution-test-as-metrics-fall-out-of-step"}