{"type": "article", "title": "Building a Customer Service AI Agent That Executes Workflows (Not Just Answers Questions) - Full Architecture", "publisher": "Web Pulse", "url": "https://wpnews.pro/news/building-a-customer-service-ai-agent-that-executes-workflows-not-just-answers", "original_source": "https://dev.to/dextralabs/building-a-customer-service-ai-agent-that-executes-workflows-not-just-answers-questions-full-4dd3", "published": "2026-08-16T21:59:41+00:00", "accessed": "2026-08-17", "id": "building-a-customer-service-ai-agent-that-executes-workflows-not-just-answers"}