{"type": "article", "title": "Build a Support Copilot That Loads the Runbook Before It Calls a Tool", "publisher": "Web Pulse", "url": "https://wpnews.pro/news/build-a-support-copilot-that-loads-the-runbook-before-it-calls-a-tool", "original_source": "https://dev.to/susiewang/build-a-support-copilot-that-loads-the-runbook-before-it-calls-a-tool-3po0", "published": "2026-07-31T04:12:01+00:00", "accessed": "2026-07-31", "id": "build-a-support-copilot-that-loads-the-runbook-before-it-calls-a-tool"}