{"type": "article", "title": "Amazon Connect Combines Human Empathy with AI to Redefine Service", "publisher": "Web Pulse", "url": "https://wpnews.pro/news/amazon-connect-combines-human-empathy-with-ai-to-redefine-service", "original_source": "https://bradenkelley.com/2026/08/amazon-connect-ai-customer-service/", "published": "2026-08-13T12:00:00+00:00", "accessed": "2026-08-13", "id": "amazon-connect-combines-human-empathy-with-ai-to-redefine-service"}