{"type": "article", "title": "AI voice agents and the human touch: A new playbook for SME customer engagement", "publisher": "Web Pulse", "url": "https://wpnews.pro/news/ai-voice-agents-and-the-human-touch-a-new-playbook-for-sme-customer-engagement", "original_source": "https://www.cio.com/article/4194897/ai-voice-agents-and-the-human-touch-a-new-playbook-for-sme-customer-engagement.html", "published": "2026-07-13T08:02:00+00:00", "accessed": "2026-07-13", "id": "ai-voice-agents-and-the-human-touch-a-new-playbook-for-sme-customer-engagement"}