{"type": "article", "title": "Agentic AI in Action — Part 27 - Automating Call Center Triage with Cortex AI", "publisher": "Web Pulse", "url": "https://wpnews.pro/news/agentic-ai-in-action-part-27-automating-call-center-triage-with-cortex-ai", "original_source": "https://pub.towardsai.net/agentic-ai-in-action-part-27-automating-call-center-triage-with-cortex-ai-8dc092588628?source=rss----98111c9905da---4", "published": "2026-08-19T04:31:41+00:00", "accessed": "2026-08-19", "id": "agentic-ai-in-action-part-27-automating-call-center-triage-with-cortex-ai"}