{"type": "article", "title": "A support chatbot needs to be designed for what it won't answer, not just what it will", "publisher": "Web Pulse", "url": "https://wpnews.pro/news/a-support-chatbot-needs-to-be-designed-for-what-it-won-t-answer-not-just-what-it", "original_source": "https://dev.to/susumun/a-support-chatbot-needs-to-be-designed-for-what-it-wont-answer-not-just-what-it-will-3j3m", "published": "2026-08-17T02:32:16+00:00", "accessed": "2026-08-17", "id": "a-support-chatbot-needs-to-be-designed-for-what-it-won-t-answer-not-just-what-it"}