{"type": "article", "title": "7 CRM trends for 2026: AI brings decisive action to customer workflows", "publisher": "Web Pulse", "url": "https://wpnews.pro/news/7-crm-trends-for-2026-ai-brings-decisive-action-to-customer-workflows", "original_source": "https://www.cio.com/article/1255983/customer-relationship-management-crm-trends.html", "published": "2026-07-23T10:01:00+00:00", "accessed": "2026-07-23", "id": "7-crm-trends-for-2026-ai-brings-decisive-action-to-customer-workflows"}